Terms & Conditions

TERMS AND CONDITIONS

PRICES: Products are sold at current prices which is effect at time of order, and are exworks, 8 DIT Avenue, Monjri Bhaban, Motijheel C/A Dhaka-1000 unless otherwise specified. However, OSMONICreserves the right to change prices at anytime, without notice and without updating published material on our website or in print. Please verify all pricing with sales representative before submitting a new purchase order. Freight costs are for the customer’s account.

DELIVERY & LEAD TIME: Stock items distributed by OSMONIC. are generally shipped within 1 to 4 working days after receipt of order and required deposit. Production and lead time will begin upon receipt of purchase order. Additional delays due to revisions, drawing approvals, or other necessary information can also occur when ordering custom products. 

SHIPPING CHARGES: All shipments are exworks 8 DIT Avenue, Monjri Bhaban, Motijheel C/A Dhaka-1000, unless otherwise specified and shipping costs are the customer’s responsibility.

LIMITED WARRANTY: Products manufactured or supplied by OSMONIC are warranted to be free of defects in material and workmanship for a period of one year from the system start up and commissioning. OSMONIC responsibility and liability shall be limited solely and exclusively to the replacement or the repair of parts manufactured or supplied by OSMONIC and will not be liable for any cost arising from removal, installation, transportation or any other charges that may arise in connection with the warranty claim.  OSMONIC will not be liable for damage to products caused by incorrect operation, misuse, abuse, unauthorized alteration, repair, accident or if products were not installed and operated in accordance to the OSMONIC operation and installation manual. OSMONIC will not be liable for any incidental or consequential damages, losses, or expenses arising from installation, use or any other causes.